Superfan Mfundo comes to visit the team in studio, and tells of his epic journey from KZN. Gareth has a fan moment of a different kind as Jordan Peterson DMs him. A very interesting listener email brings up a variety of topics, then Ben talks about Manservants before you get your daily news, sport, and positivity… plus a crazy Christmas Carols singing quiz!

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The British embassy has appointed a new Chief Mouse Chaser. He is a fluffy black and white Tom. ‘Lawrence of Abdoun’ has a range of duties that include chasing mice, as well as interacting with his thousands of social media followers (@LawrenceDipCat). Even though he has had a few spats with fat shamers, he continues to show us that cats rule!

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In this podcast we chat to Tony Hughes about how you can bring the customer experience to life. Tony is the most read person in LinkedIn on B2B selling and shares his thinking on leadership, business-to-business (B2B) strategic sales, modernised selling, and sales enabling technologies.

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Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

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Ghetto funk queen and one of South Africa’s iconic musicians, Moonchild Sanelly catches up with Arye about performing at SXSW, her music being recognized internationally and why she believes most guys are fuckboys.

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In this podcast we chat to Nicholas Maweni who has a 360° view of the customer, with a personal touch. Nicholas is the Marketing Director at SAP and was previous Chief of Staff at The Department of Arts and Culture and MD of the BMF.

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Have you thought about what the future is going to look like? Machines are going to play a big part in making our lives easier. Ran out of milk? Let your fridge buy it for you. But how will it pay? Yup, you guessed it, cryptocurrency. Find out why everybody’s talking about it, with Bertha Kgokong. And as always – #TheWorstGuysCypher

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Africa as a continent has an entertainment industry which is growing fast each day. Africa has also seen various artists being seen and noticed on the global stage. We also have our own young people who are starting up and striving in the business of entertainment. Joining Bulelani in studio today is the TEA-Township Entrepreneurs Alliance 2017 October Pitch winners: Mr Lucas Molepo – Founder of Clean Steps, Mrs Rejoice Mkhonto – Founder of Malisesi Trading and Projects and Answer Chauke AKA ‘Rejoinder’, who is a 21-year-old artist hailing from a remote village called Ntlhaveni in Limpopo. He has a single out that’s making waves called #Monica under Dreams Entertainment.

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In this podcast we chat to Andrew Vorster, who shares his thinking about understanding your customer through data. Although Andrew has spent the last 20 years living in the UK, he is first and foremost an “Imbongi” – an African Storyteller, an honorific he picked up in his youth…

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The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer! To better understand the world of customer experience we chat to Nic Ray from BrandsEye on social media mentoring and how it relates to the customer experience.

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