We are learning every day that the more technological we become, the better we need to know our customers and customer service is at the heart of success. Ryan talks to global speaker Geoff Ramm on the 9 points of Celebrity Service.

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Ryan chats to Andy Preston who is the world’s most recommended sales speaker. As a sales professional, he says LinkedIn is the best sales tool in 20 years – but most people are not using it well. Andy unpacks the 7 most common mistakes we all make with LinkedIn.

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Ryan discusses 10 toxic HR policies that should be killed in any business going digital. These were taken from an article by Liz Ryan, a 30-year veteran of HR.

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Business gurus have for decades implored businesses to “think differently”. The need for this has never been greater in the age of digital – but in this episode Ryan dives deeper into what “think different” means, and a way to do this which makes the future a lot more profitable.

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The rapid, yet gradual, disruption of the financial sector is well underway. Ryan chats to FedGroup CEO Grant Field about this change and how investment and ownership is changing.

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We are firmly in the world of data and the insights it brings. Ryan chats with the country manager of Axis Communications, Roy Alves, about how the old security camera in your store is being redeployed to bring deep insights into customer behaviour, and how retail is using those to increase profits.

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Ryan chats with one of the smartest people he’s met. He is a Keynote Speaker, an Academic and Futurist. Pieter Geldenhuys talks about machine learning and editing our DNA… not so much a discussion about the future as it is about right now.

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Money, like everything else, is going digital. What does this mean for the future of your money and the future of banking? Ryan chats to expert Raymond de Villiers.

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Being available for your customer is a challenge in a world of multi-communication platforms. Back in the 90s all you needed was a PO Box, a receptionist and a fax machine. Ryan chats to Kyle Woolf, CEO of Saicom, about how we collaborate and communicate with so many ways available to do it.

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In 2016 there was much talk about the video take over of social media. Now, with live broadcast options available on various social platforms the stage is set for a video revolution. Ryan chats with Peter Du Toit from Future Work IQ about what this all means.

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