In the last episode of the Futurology Show (for now) the team discusses the guests who have been on the show, things that have changed, and what will change in the future. They explore what has been learnt and look back… way back… to throw forward about what’s coming next for the team.

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Part 1 of #ThinkDigital futurology looks at where we are going in 2018. What does digital mean to us? How do we need to embrace digital to redefine our lives and our businesses? 2018 also brings a lot of change for the Futurology Show – which we will discuss this week and next.

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In this podcast we chat to Tony Hughes about how you can bring the customer experience to life. Tony is the most read person in LinkedIn on B2B selling and shares his thinking on leadership, business-to-business (B2B) strategic sales, modernised selling, and sales enabling technologies.

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Roelia Malan from FNB wants to live in a world filled with innovative people inventing extraordinary, and beautiful yet less complicated methods to perform day to day activities where ideas can be transformed into practical solutions in a blink of an eye. As a banker with over 10 years’ experience, she has worked in the fields of marketing, sales, business operations and more recently customer experience for the biggest call centre at the most innovative bank in the world.

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In this podcast we chat to Nicholas Maweni who has a 360° view of the customer, with a personal touch. Nicholas is the Marketing Director at SAP and was previous Chief of Staff at The Department of Arts and Culture and MD of the BMF.

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In this podcast we chat to Andrew Vorster, who shares his thinking about understanding your customer through data. Although Andrew has spent the last 20 years living in the UK, he is first and foremost an “Imbongi” – an African Storyteller, an honorific he picked up in his youth…

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The world is changing. Customers are more demanding. Customer loyalty is decreasing. New technologies are emerging. And the pressure is on for share of the customer! To better understand the world of customer experience we chat to Nic Ray from BrandsEye on social media mentoring and how it relates to the customer experience.

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In this podcast we chat to Michael Emanuel, who runs the digital strategy at Famous Brands and is responsible for the development of digital solutions to meet the objectives of 27 diverse brands.

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In this podcast Simon Cranswick shares his 10 rules for a great customer experience. Simon has been a CX enthusiast for 20 plus years, and is especially passionate about how enabling technologies can assist organisations in driving and executing on their customer engagement strategies.

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In this podcast we chat to Roland Naidoo. He is Head Customer Operations Support at Multichoice, where he looks at creating and managing the delivery of operations Intelligence.

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