In this podcast we chat to JP Horne, who has been on the forefront of public sector innovation within the public sector for the last 20 years. His experience spans both spectrums of this sector, having serviced government while working for Microsoft and Oracle Corporation – as well as within the belly of the public-sector beast at the City of Cape Town.
In this podcast we chat to Christelle van de Merwe, whose presentation was around scaling the customer experience through technology. Christelle Van de Merwe is the Global Director of Customer Innovation and Transformation at Mimecast. Prior to this, Christelle’s passion for CX originated at the University of Cape Town with a Bus Sci Degree in Marketing and then many years in the telco industry, including Cell C and Virgin Mobile. The focus has been on translating the subjective concept of customer experience into a scientific, objective process by mapping the customer journey and providing scoring opportunities at each juncture. Her focus now is on optimisation and exploring different approaches to embrace Customer Success as an outcome.More Info
The Futurology team bring us interviews from the CX (Customer Experience) Innovation & Tech Fest held in Johannesburg. Artificial Intelligence is the future of the business-technology landscape. It’s not good enough to just have a strategy and plan to use AI in your business, it’s important about how well it is executed, what is the impact of AI on consumers, business and our way of life today and into the future. Joe Fuster is Global Head of Customer Experience Cloud at Oracle.More Info
The Futurology team bring us interviews from the CX (Customer Experience) Innovation & Tech Fest held in Johannesburg. Human trust is undergoing its most significant transformation in history. Money is the second most important societal construct after language and is currently undergoing its biggest transformation. Beyond money, this will fundamentally change contracts and creative work, leaving no business untouched… leading some prominent computer scientists to call the blockchain a more significant invention than the internet itself. Simon Dingle is a designer at Phantom Design.More Info
The Futurology team goes live in the Huawei Innovation Zone. To change things around a bit we decided to do a live podcast with Brian Armstrong on the Future of Work. We were joined by a live audience who added their 2 cents worth. A big thanks to Huawei for opening their Innovation Zone and for hosting this amazing event.More Info
2017 is almost over and the gurus are starting to publish next year’s big trends. Some are predictable – like AI and Machine Learning – and maybe old trends like AR will be back in vogue. Who knows? Well Mark Walker has a pretty good idea. He runs the Africa office for International Data Corporation (IDC), which is one of the largest research houses in the world. Mark has over 25 years of experience in the information technology and telecommunications industry – so he has his finger on the pulse, and shares with us his thinking around what’s important for 2018.More Info
From The Netherlands, Christian Kromme is a Futurist, Technology speaker and author of the book ‘Humanification’. Christian shows organisations how to turn technological change into a competitive advantage. He believes that visionary ideas with a lasting impact on people are ones that are delivered in a simple and engaging way… which is why he uses stories, engaging visuals, and case studies to bring insights to life.More Info
The Futurology team brings you one last batch of interviews with amazing speakers and guests from the Singularity University Summit. The Bretts talk to Brett Loubser about the SingularityU experience, discuss the future of mobility with Carlo van de Weijer, and have an out of this world conversation with Adriana Marais about being an aspiring Martian.More Info