Customer service has been a focal point in business since there have been businesses. But tech-savvy customers today want more than just service. What is “customer experience” and why should it be an ongoing obsession for every business? Ryan chats with Lynn Baker, professional speaker and customer experience expert.

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The Futurology team chats to Wayne Bishop, MD of phd Media Johannesburg, about where media has come from and is going to. They explore how media has changed from the days where we just had TV, print and radio… to the new digital age and the impact that technology has on how people make buying decisions.

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Brett Lindsay spends time discussing SXSW with Gareth Cliff after his recent trip to Austin, Texas to attend and present at SXSW. They discuss some of the amazing things coming out of this year’s show, and what the future looks like with all the new technology being revealed.

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DISRUPT with Mpumi Nhlapo tackles the age of SMART internet – bots, virtual reality and everything else with Dave Stevens, Head of Customer & Data Insights at Intervate Solutions. A self-proclaimed geek, Dave holds a BSc Honours degree in Information Systems from Rhodes University with majors in Computer Science and Information Systems. Dave is passionate about digital transformation in the productivity space and is privileged to have experience across a range of different sectors including Mining, Electricity (Distribution & Billing), Banking (both Retail & Investment), Telecommunications, Broadcasting, Auditing and Hospitality.

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Adriaan and Louis speak to Aubrey Malabie – the One Connect Group chief technology officer – about Technology Transformation and its impact on leaders, current trends in technology, and modern educational initiatives.

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The Futurology Team chats to Lee Naik and Brett Loubser – two experts on the topic of where data has come from and where it’s going to. They explore how humanity has stored and used data in the past, going as far back as rock paintings… all the way through to what the future holds for data when it comes to Quantum storage and real time data streamed from billions of IoT sensors. A complicated topic which is the basis of everything that is happening in digital, artificial intelligence and the future of life or death. Now THAT is deep!

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The Futurology Team chats to Jon Hoehler about the future of mobile… and also get an update about MWC 2017, which happened earlier this year in Barcelona. Five years ago mobile was all about the penetration of devices and network coverage at the best possible price point. We have seen a major trend of smartphone growth and drop in price of data. Apps and device features have changed the way we live – where is it going and what are the driving forces? What is the hot networking technology that is redefining connectivity?

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What exactly is “digital thinking” when we are looking to evolve our business models for the digital economy? Ryan takes a look at the common characteristics of businesses around the world which are finding success in digital transformation.

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Join Weza and Vaughn as they discuss social entrepreneurship geared to teach young people about wealth creation. They are also joined by Mic Mann from Mann Made Media who shares the innovative and creative side about the Global Impact Challenge (GIC) – a challenge open to innovators, entrepreneurs, scientists, and technologists. Don’t miss this powerful, informative and inspiring podcast.

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We are learning every day that the more technological we become, the better we need to know our customers and customer service is at the heart of success. Ryan talks to global speaker Geoff Ramm on the 9 points of Celebrity Service.

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