According to George Bernard Shaw, the single biggest problem in communication is the illusion that it has taken place. This week Maanda Tshifularo and Nqobile Ngcobo unpack 'Crucial Conversations: Tools for Talking When Stakes Are High' by Joseph Grenny, Ron McMillan, Al Switzler, Kerry Patterson and Laura Roppe. They break down what a crucial conversation is, and who should care about them. Proudly sponsored by Hollard Life Solutions and SuperLead.

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