Timothy speaks to Melina Palmer, author of ‘What your Customer Wants and Can’t Tell You’, about simple ways to get more out of relationships by understanding what people are unable to tell you, and how to reframe the said and unsaid. Melina consults and teaches on the subject of behavioural science and offers a certificate course for anyone who wants to use the principles in their careers and personal journeys – in partnership with Texas A&M University.

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